Assistant Manager Jobs in United Health Group | Team Leader Jobs

About Company :
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

Job Title : Assistant Manager HBS

Experience : 1 ? 5 Years

Job Location : Haryana

Job Description :

* Accurate and timely documentation of claims data
* Ensure accurate and timely delivery of data to Team Liaison
* Ensure that performance metrics are achieved and Building and maintaining an effective Team environment within the Network Intelligence group
* Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
* Coordinate with the Team to identify process improvement opportunities
* Monitor, measure and report Team performance metrics and implement Team incentive programs
* Deliver/facilitate training (both new and ongoing)
* Partner with leadership to promote department revenue and business objectives
* Provide feedback to management on individual and group training results
* Review and update training materials as needed
* Routinely analyze quality results to report error trends
* Identify root causes of errors and opportunities for defect reduction

Desired :

* 4-5 years of total experience in BPOs.
* Healthcare not mandatory
* At least 1-1.5 years of team leading experience.
* Associate?s or Bachelor?s degree or equivalent combination of education and experience.
* Exposure to Access strongly desired
* Expert knowledge and articulation of English language
* Proven ability to lead a team in an operational environment

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